10% off first purchase: use code NEWALCHEMIST at checkout!

FAQ

Returns & Refunds

Orders that arrive broken, damaged, or otherwise unusable will be eligible for a full refund or replacement at no cost, provided that proof of damage is submitted to info@alchemypeppers.com.

Orders that arrive intact are not eligible for returns or refunds. 

 

Where do you ship?

Currently, we ship to each of the 50 states within the US, but do not ship internationally. If you are outside of the US and interested in purchasing our Hopp Sauce, then please send us a note at info@alchemypeppers.com.

 

Does Hopp Sauce need to be refrigerated after opening?

Yes. Our Hopp Sauce is all natural; there are no preservatives.

 

How do I get in touch about wholesale?

Please send all wholesale inquiries to info@alchemypeppers.com.

 

How long does shipping take?

All orders are processed within 48 hours excluding weekends and holidays and ship from our East Coast facility. Transit time is typically 1-5 business days. As soon as your order is shipped we will provide tracking information by email.

 

Does Alchemy Peppers provide research services?

Yes, we do! We have a full analytical lab and significant experience in food and beverage product development. Please reach out to info@alchemypeppers.com to inquire.